CCaaS Has Reached the End of its Runway

Contact centers that continue to experience long hold times and inefficient support aren’t meeting expectations. Customers are demonstrating a willingness to switch financial service providers if they don’t get what they’re looking for.1 76% of survey respondents say that they’ll switch banks if they find one that better suits their needs:

  • The quality and ease of your service experience being chief among them.
Internal - Workday-FR-Une fonction Finance pilotée par les données dans l'assurance
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