Small & Medium Business Trends Report This global report unpacks how SMBs are embracing AI, streamlining data strategies, and scaling tech investments to compete with larger rivals. Discover how high-growth businesses are unlocking efficiency, personalising customer experiences, and driving revenue — all while tackling modern tech challenges head-on. Packed with insights from over 3,000 SMB […]
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Small Business Trends Unlock the Power of Data, CRM, and AI for Small Business Growth Discover how small and medium businesses are transforming customer relationships with unified data strategies and intelligent CRM adoption. Learn why personalisation, cross-channel service, and AI integration aren’t just trends—they’re the foundation for future-ready growth. Packed with global insights and real-world
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Practical Al for Small Businesses Artificial Intelligence (AI) is revolutionising small businesses, making marketing, sales, and customer service more efficient than ever. This guide explores: Marketing AI: Find and engage the right audience, create personalised content, and optimise outreach timing. Sales AI: Automate CRM updates, assist in sales calls, and streamline workflows to close deals faster. Service
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Sixth Edition Small & Medium Business Trends Report Small businesses are thinking big — and acting boldly. In Salesforce’s latest global report, discover how 3,350 SMB leaders are embracing AI, investing in smart tech, and prioritising data strategies to drive growth and outpace larger competitors. Explore what sets high-growth SMBs apart, from integrated tech stacks
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The Beginner’s Guide to CRM CRM’ stands for customer relationship management, which is a technology for storing and managing all your company’s relationships and interactions with customers and prospects — all in one central location. But it’s not just a fancy contact list. A CRM solution is one of the most valuable, game-changing pieces of
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The Beginner’s Guide to CRM CRM’ stands for customer relationship management, which is a technology for storing and managing all your company’s relationships and interactions with customers and prospects — all in one central location. But it’s not just a fancy contact list. A CRM solution is one of the most valuable, game-changing pieces of
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