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Guide to AI and Data in Field Service Based on research conducted by Salesforce, this guide looks into the latest trends in field service at a pivotal moment of change. Here are some of the key themes we uncover: How service organizations are addressing a shortage of skilled field service workers in the face of […]

Service Cloud Einstein Salesforce Service Cloud Einstein extends the capabilities of Service Cloud with conversational Al, analytics, and automation to enable service teams to better support customers across their entire journey. Service Cloud Einstein includes: Einstein Bots automate the handling of repetitive customer issues and questions. Einstein Case Classification automatically suggests values for different Salesforce

State of Service For the sixth edition of the “State of Service” report, Salesforce surveyed over 5,500 service professionals worldwide to discover: How service organizations are adapting to rising customer expectations Which metrics and channels are most important to high-performing service leaders How artificial intelligence (AI) is reshaping roles and operations 6322-EN-State of Service First

Data Activation for Service Now imagine having all your essential data “ingredients” in one place — service tickets, transaction histories, interaction logs, emails, and chat transcripts. And from that central location that’s securely accessible 
 to all, your teams could customize self-service options, tailor communications, and initiate proactive workflows. The results? 
 Faster issue resolution.

The Data Foundation for the Age of AI To deliver these experiences, Salesforce and AWS are expanding their strategic partnership, bringing AWS AI services to Salesforce’s Einstein Trust Layer, and providing Data Cloud with seamless, zero-ETL access to any AWS data service, as well as the ability to execute data processing tasks using AWS compute