Discover how Generative AI (GenAI) is transforming government service delivery in Australia and New Zealand. The “Trust Imperative 4.0” report by Salesforce and BCG delves into citizen expectations, satisfaction, and trust in digital government services. Learn how responsibly implemented GenAI can enhance accessibility, personalisation, and efficiency, fostering trust and confidence in government operations. Gain insights into key trends, challenges, and the roadmap for leveraging GenAI to meet evolving citizen needs.

Uncover strategies for building trust through transparency, ethical AI practices, and human oversight. Download the report to explore the full potential of GenAI in shaping the future of government services.