State of Service

Can AI turn service teams into revenue drivers?

New Salesforce State of Service Report, 6th Edition

Discover cutting edge Service trends and gain valuable insights from more than 5,500 service professionals. Explore their top priorities and see how they’re innovating in the face of the industry’s greatest challenges.

Read Salesforce’s State of Service Report to see what they have to say about:

How service organisations are adapting to meet rising customer expectations
Which metrics and channels are most important to high-performing service leaders
How AI and data are working together to reshape roles and operations

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